High-value carts, left at checkout.
An eBike is a considered purchase. Shoppers get as far as checkout, then stall on a question: Will the range cover my commute? Can it handle hills? What happens if something goes wrong?
A reminder email or a "you left something behind" text doesn't answer any of that. For a big-ticket product, every unanswered question at checkout is revenue walking out the door.
An AI sales agent that actually talks back.
We built a two-way SMS agent that reaches out to shoppers who abandon their cart and has a real conversation with them: answering product questions, handling objections, pointing out the right offer and guiding them back to checkout.
It's trained on the brand's products and tone of voice, reaches out at the right moment, and plugs into Shopify Plus so every recovered order is tracked.
- A cart is abandonedThe agent picks up the checkout: who the shopper is and what they left behind.
- A personal text, at the right momentOn-brand and specific to the product in their cart. Not a generic reminder.
- A real conversationThe agent answers questions on range, terrain, warranty and delivery, and handles objections the way a great salesperson would.
- Back to checkoutWhen they're ready, the shopper completes the order, and the revenue is tracked month by month.
Month one was just the start.
In its first month the agent recovered $128K of revenue. Nineteen months on, it has recovered $2.88M in total: an average of around $152K every month, with a best month of $260K, and +10.6% revenue growth for the brand.
| Metric | Result |
|---|---|
| Total recovered revenue | $2.88M over 19 months |
| First month | $128K recovered |
| Best month | $260K recovered |
| Monthly average | ~$152K |
| Revenue growth | +10.6% |
Your abandoned carts are full of buyers with a question.
If you sell something people think about before they buy (bikes, furniture, outdoor gear, supplements, anything with a question attached) your abandoned carts are full of people waiting for an answer. The same agent can be trained on your products and be live within days.